Client Success Manager

We’re looking for a Client Success Manager to join our Client Success team. As a Client Success Manager, you are responsible for onboarding and maintaining the account relationship post-launch for clients across all verticals. This position is a part of the Client Success Team and works with multiple departments within the company. Client Success Managers know the platform thoroughly and assist our clients with day-to-day needs. In addition to training and supporting clients, this role involves selling new products to existing clients to meet monthly and quarterly sales goals. As the face and voice of our company, this is a relationship-centered position.

Initial Responsibilities:

  •  Developing and sustaining a broad knowledge of our platform
  • Providing timely, empathetic, and comprehensive responses to client inquiries
  • Taking initiative and ownership to identify opportunities for process or product
    improvements
  • Actively ensuring clients are maximizing the value of our platform
  • Training clients on how to use our platform for edits and map updates
  • Contributing to the completion of special projects to improve and evolve the customer experience
  • Working with other departments as an advocate for client needs
  • Assisting with marketing materials to inform existing clients of new features, helpful tips and tricks, and creative suggestions

Qualifications:

  • You are an enthusiastic individual with a commitment to customer service
  • You have previous experience in a client-facing role or similar customer service-oriented role
  • You are open to taking on a number of different projects
  • You have the drive to work independently
  • You are a problem solver and think outside of the box
  • You have great verbal and written communication skills
  • You enjoy learning and expanding your knowledge
    You can gracefully engage in difficult and emotionally charged conversations
    You have a work history that demonstrates an ability to work collaboratively within a small, tight-knit team
    You have a strong interest and curiosity in technology
    You have a working knowledge of Google Suite (Salesforce.com CRM a plus)
    You learn quickly and take initiative
  • Benefits & Compensation
  • Excellent Medical, Dental and Vision Benefits for you and your family
  • Flexible Paid Time Off program
  • 12 paid holidays
  • 401k Plan with employer match
  • Annual Education / Development for your career growth
  • Annual Travel Perk

The base salary range for this position is $45,000-60,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate’s relevant work experience, skills, and certification. This position is eligible to earn uncapped commissions on top of the base salary.

To apply for this position, please send your resume and cover letter to inquiries@concept3d.com.